Shipping policy

Thank you for shopping with Fnxdg.

This Shipping Policy explains the destinations we serve, shipping costs, order processing times, estimated transit times, tracking information, and other delivery-related terms for orders placed through www.fnxdg.com.

1. Shipping Destinations

Fnxdg currently ships to eligible addresses within the United States.

We do not currently offer international shipping. Shipping availability for a particular address or product will be confirmed during checkout.

Customers are responsible for providing a complete and accurate delivery address before submitting an order.

2. Shipping Cost

We offer free standard shipping on all eligible United States orders.

There is no minimum order value required to qualify for free standard shipping.

If an additional or optional shipping service is ever available, its cost will be clearly displayed during checkout before payment is completed. Fnxdg will not add an undisclosed shipping charge after an order has been submitted.

3. Order Cutoff Time

The daily order cutoff time is:

12:00 AM Eastern Time (ET), New York time

Orders placed after the applicable cutoff time will begin processing on the next business day.

The order cutoff time is used to determine when the processing period begins. It is not a guaranteed same-day shipping time.

4. Order Processing Time

Orders are processed within 1–3 business days.

Processing business days: Monday–Friday
Non-processing days: Saturday, Sunday, and applicable United States public holidays

Processing time begins after payment has been successfully authorized and the order has been received for fulfillment.

For example, an order placed after the cutoff time on Friday will begin processing on the next available business day.

Once an order has been prepared and handed over to the shipping carrier, the transit period begins.

5. Estimated Transit Time

After an order has been processed and shipped, the estimated transit time is:

6–9 business days

Transit business days: Monday–Friday

Saturdays, Sundays, and applicable public holidays are not counted as transit business days for the delivery estimate.

6. Estimated Total Delivery Time

The estimated total delivery time consists of both processing time and transit time:

Processing time: 1–3 business days
Transit time: 6–9 business days
Estimated total delivery time: 7–12 business days

The delivery estimate begins according to the order cutoff time and applies to eligible United States orders.

These timeframes are estimates rather than guaranteed delivery dates. Carrier disruptions, severe weather, public holidays, address problems, transportation delays, or other circumstances outside our reasonable control may affect delivery.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

7. Order Confirmation

After an order is successfully placed, an order confirmation will be sent to the email address entered during checkout.

Please review the confirmation carefully and verify:

  • Customer name
  • Email address
  • Phone number
  • Shipping address
  • Apartment, suite, or unit number
  • City, state, and ZIP code
  • Selected products, quantities, colors, and sizes

If any information is incorrect, contact us as soon as possible at hello@fnxdg.com.

We will make reasonable efforts to assist with changes before fulfillment begins. However, changes cannot be guaranteed after an order has entered processing or has been shipped.

8. Shipping Confirmation and Tracking

When your order has shipped, a shipping confirmation email will be sent to the email address provided during checkout.

The shipping confirmation will include a tracking number or tracking link when available.

Tracking information may take 24–72 hours after shipment to appear or update in the carrier’s system. A temporary delay in tracking updates does not necessarily mean the package has stopped moving.

If tracking has not updated after 72 hours, contact us with your order number so we can review the shipment information.

9. Carriers and Fulfillment Partners

Orders may be prepared and shipped through third-party carriers, logistics providers, or fulfillment partners depending on the product and delivery destination.

The shipping carrier and shipment origin may vary by order and may differ from the Fnxdg business contact address.

The carrier shown in the shipping confirmation or tracking information is the carrier assigned to deliver the applicable package.

10. Multiple Packages

Orders containing multiple products may occasionally be fulfilled or delivered in separate packages.

When an order is divided into multiple shipments:

  • Packages may arrive on different dates
  • Each package may have a separate tracking number
  • Receiving one package does not necessarily mean the remaining items are missing

Available tracking information will be provided by email when each package is shipped.

11. Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

Fnxdg is not responsible for delays caused by missing or incorrect address information supplied by the customer.

If an address is incomplete or incorrect, the package may be delayed, misdirected, returned to the sender, or considered undeliverable.

If you notice an address error after placing an order, contact hello@fnxdg.com immediately. We cannot guarantee an address change after fulfillment has started or after the package has been transferred to a carrier.

12. Failed Delivery and Returned Packages

A package may be returned because of:

  • An incomplete or incorrect address
  • An unsuccessful delivery attempt
  • Refusal of the package
  • Failure to collect the package
  • The carrier being unable to access the delivery location

If a package is returned, contact us so we can review the available options.

Additional shipping costs may apply if the customer requests reshipment after a failed delivery caused by an incorrect address, refusal, failure to collect the package, or another circumstance not caused by Fnxdg.

Any refund for a returned package will be handled in accordance with our Return and Refund Policy.

13. Delayed, Lost, or Missing Packages

If your package is delayed, appears lost, or is marked as delivered but cannot be located, contact us at hello@fnxdg.com with your order number and tracking information.

Before contacting us about a package marked as delivered, please:

  • Confirm the shipping address on your order
  • Check your mailbox, porch, entrance, and other delivery areas
  • Ask household members, neighbors, reception staff, or building management
  • Review the tracking page for delivery notes
  • Allow a short additional period because some carriers mark packages as delivered shortly before physical delivery

We will review the available tracking information and assist with the appropriate next steps, which may include contacting the shipping carrier or fulfillment provider.

14. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact hello@fnxdg.com as soon as possible and within the return period.

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • Photographs of the packaging and shipping label, when relevant

We will review the issue and provide assistance in accordance with our Return and Refund Policy.

15. Order Changes and Cancellations

If you need to request an order change or cancellation, contact us as soon as possible.

We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed after an order has entered processing.

Once an order has shipped, it can no longer be canceled or modified. An eligible item may instead be returned after delivery in accordance with our Return and Refund Policy.

16. Contact Information

For questions about shipping, tracking, delivery, or an order status, contact us:

Store Name: Fnxdg
Website: www.fnxdg.com
Customer Support Email: hello@fnxdg.com
Customer Support Phone: +1 734-986-7603

Business Contact Address:
Fnxdg
2821 Forest Park Blvd
Fort Worth, TX 76110
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed

We aim to respond within 1–2 business days. Messages received outside our support hours will be reviewed on the next business day.