Payment Terms

At Fnxdg, we are committed to providing a clear, secure, and convenient checkout experience. This Payment Policy explains the payment methods, currency, authorization process, billing verification, and other payment-related information for purchases made through our online store.

This policy applies to orders placed through www.fnxdg.com.

1. Accepted Payment Methods

We currently accept the following payment methods:

Credit and Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • UnionPay
  • Elo

Express and Digital Payment Methods

  • Shop Pay
  • PayPal
  • Google Pay

Shop Pay installment options may be displayed to eligible customers at checkout. Availability, eligibility, approval, and payment terms are determined by Shop Pay and its applicable terms.

Only the payment methods displayed during checkout are available for an order. Available payment options may vary depending on the customer’s device, browser, location, or payment provider.

All payments must be successfully authorized before an order can be processed and fulfilled.

2. Currency and Pricing

All prices displayed on our website are listed in United States Dollars (USD) unless another currency is clearly displayed.

Before completing payment, customers can review the available order details at checkout, which may include:

  • Product prices
  • Applicable discounts
  • Shipping charges, if any
  • Applicable sales taxes
  • The final order total

If your card or payment account is issued in a currency other than USD, your bank, card issuer, or payment provider may apply its own currency conversion rate or additional transaction fees. These charges are determined by your financial institution and are not collected or controlled by Fnxdg.

3. Secure Payment Processing

Your payment security is important to us.

Our online checkout is provided through Shopify and supported payment service providers. Payment information is transmitted through the secure checkout and payment processing systems used to complete your transaction.

Fnxdg does not directly receive or store your complete credit or debit card number on its website servers. Payment card details are handled by the applicable payment processor in accordance with its security and payment processing standards.

Customers are responsible for keeping their payment account and login information secure.

4. Billing Information and Verification

The billing information entered during checkout should match the information associated with the selected payment method.

To help prevent unauthorized transactions and protect customers, an order may be reviewed, delayed, or canceled when:

  • Payment authorization is unsuccessful
  • Billing information is incomplete or inaccurate
  • The transaction is identified for additional security review
  • Important order or payment information cannot be verified
  • The payment provider declines or reverses the transaction

If additional information is reasonably required to verify an order, we may contact you using the email address or phone number provided during checkout.

If an order is canceled for payment or security reasons, we will notify you using the available contact information when possible.

5. Payment Authorization and Charges

When you place an order, your selected payment method may be authorized or charged at checkout, depending on the payment method and payment provider.

In some cases, your bank may display a temporary authorization hold. An authorization hold is not necessarily a completed charge. If an order is canceled before the payment is fully captured, the time required to release the hold is determined by your bank or payment provider.

Fnxdg does not control how quickly a financial institution removes an authorization hold.

6. Failed or Declined Payments

If your payment is declined, please confirm that:

  • Your card or payment information was entered correctly
  • Your billing address matches the information held by your payment provider
  • Your payment method has not expired
  • Sufficient funds or credit are available
  • Your bank permits the transaction

You may also contact your bank or payment provider for additional information. Fnxdg generally cannot access the specific reason a financial institution declines a transaction.

An order will not be processed until payment has been successfully authorized.

7. Order Confirmation

After an order is successfully placed, an order confirmation will be sent to the email address provided during checkout.

Please review the confirmation carefully. If you notice an error in the shipping address, contact information, product, color, size, or quantity, contact us as soon as possible.

Although we will make reasonable efforts to assist, changes or cancellations cannot be guaranteed after an order has entered processing or has been shipped.

8. Discounts and Promotional Codes

Valid promotional codes must be entered in the appropriate field during checkout before payment is completed.

Unless otherwise stated:

  • Only one promotional code may be used per order
  • Promotional codes cannot be exchanged for cash
  • Expired or invalid codes will not be applied
  • Certain products or promotions may be excluded
  • Discounts generally cannot be added after an order has been submitted

The final discount and order total will be displayed at checkout before payment is completed.

9. Refunds

Approved refunds are issued to the original payment method used for the order unless otherwise required by applicable law.

After a refund is issued, the time required for it to appear in your account depends on your bank, card issuer, or payment provider. Please review our Return and Refund Policy for eligibility requirements, return instructions, and applicable timelines.

10. Billing Concerns and Payment Disputes

If you believe you were charged incorrectly, do not recognize a transaction, or have another billing concern, please contact us so we can review the order and assist you.

When contacting us, please provide your order number and a brief description of the issue. For security reasons, do not send your complete card number, card security code, banking password, or other sensitive payment credentials by email.

Nothing in this policy limits any rights you may have under applicable law or through your bank, card issuer, or payment provider.

11. Contact Information

For questions about payments, billing, order charges, or transaction security, please contact us:

Store Name: Fnxdg
Website: www.fnxdg.com
Customer Support Email: hello@fnxdg.com
Customer Support Phone: +1 734-986-7603

Business Address:
2821 Forest Park Blvd
Fort Worth, TX 76110
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days. Inquiries received outside our support hours will be reviewed on the next business day.