Privacy policy

Fnxdg operates this online store and website, including the related content, features, products, tools, and services made available through www.fnxdg.com (collectively, the “Services”).

Fnxdg is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.

This Privacy Policy explains how Fnxdg collects, uses, stores, and discloses personal information when you visit or use the Services, place an order, create an account, contact us, or otherwise interact with our website.

If there is a conflict between this Privacy Policy and our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy will control with respect to that information.

Please review this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this policy.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you use the Services and where you reside, we may collect or process the following categories of personal information:

Contact Information

This may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order and Transaction Information

This may include:

  • Products viewed or purchased

  • Products placed in a shopping cart

  • Order number

  • Purchase history

  • Returns and exchanges

  • Discounts applied

  • Order status

  • Shipping and tracking information

Payment Information

This may include:

  • Payment method

  • Billing details

  • Payment status

  • Transaction confirmation

  • Limited payment card details made available by the payment processor, such as the card type and last digits

Complete payment card information is processed through Shopify and the applicable payment provider. Fnxdg does not directly receive or store your complete credit or debit card number on its website servers.

Account Information

If customer account features are available and you choose to use them, we may process:

  • Account name

  • Login or authentication information

  • Saved addresses

  • Account preferences

  • Order history

Communications

We collect information you provide when you contact us, submit a request, respond to a survey, communicate with customer support, or otherwise correspond with Fnxdg.

Device and Technical Information

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network connection information

  • Cookie identifiers

  • Other unique device or online identifiers

Website Usage Information

This may include information about:

  • Pages and products viewed

  • Links selected

  • Time spent on the website

  • Shopping cart activity

  • Referring websites

  • Interactions with advertisements or marketing communications

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you place an order, create an account, contact us, submit information, or use the Services

  • Automatically through the Services, including through cookies, pixels, browser technologies, and similar tools

  • From Shopify and service providers that help us operate the website, process payments, fulfill orders, provide customer support, prevent fraud, or analyze website activity

  • From advertising and business partners, where permitted by applicable law

  • From other third parties, when you direct them to provide information to us or otherwise consent to the disclosure

3. How We Use Personal Information

Depending on how you interact with Fnxdg, we may use personal information for the following purposes:

Providing the Services

We may use personal information to:

  • Process and confirm orders

  • Process payments

  • Arrange order fulfillment and shipping

  • Provide order and delivery updates

  • Process returns, exchanges, and refunds

  • Maintain customer accounts

  • Remember customer preferences

  • Respond to product and order inquiries

  • Provide customer support

  • Improve the functionality of the Services

Personalizing and Improving the Services

We may use information about your interactions with the Services to understand customer preferences, improve our website, recommend relevant products, and provide a more personalized shopping experience.

Marketing and Advertising

Where permitted by law, we may use personal information to:

  • Send promotional emails or other marketing communications

  • Present advertisements for Fnxdg products

  • Measure advertising performance

  • Understand customer engagement

  • Personalize advertising based on website and shopping activity

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message.

Even if you unsubscribe from promotional communications, we may continue to send non-promotional messages concerning your orders, account, payments, returns, security, or customer service requests.

Security and Fraud Prevention

We may use personal information to:

  • Authenticate customer accounts

  • Secure the website and checkout process

  • Detect potentially fraudulent or unauthorized transactions

  • Investigate suspicious, illegal, unsafe, or malicious activity

  • Protect Fnxdg, Shopify, customers, service providers, and other parties

  • Enforce our terms and policies

Customers are responsible for keeping their account credentials secure and should not share passwords or authentication information with other people.

Communication and Customer Support

We may use personal information to respond to customer inquiries, provide order assistance, resolve complaints, and maintain our business relationship with customers.

Legal and Regulatory Purposes

We may use personal information to:

  • Comply with applicable laws and regulations

  • Respond to valid legal requests or court orders

  • Cooperate with law enforcement or government authorities

  • Establish, exercise, or defend legal claims

  • Investigate violations of our terms or policies

  • Protect the rights, safety, and property of Fnxdg and others

4. Cookies and Similar Technologies

Fnxdg, Shopify, and our service providers may use cookies, pixels, tags, and similar technologies to operate and improve the Services.

These technologies may be used to:

  • Keep the website functioning properly

  • Remember items placed in your shopping cart

  • Save language, location, or account preferences

  • Support secure checkout and fraud prevention

  • Understand website traffic and usage

  • Measure website and advertising performance

  • Personalize content and advertisements

  • Remember your privacy choices

Some cookies are necessary for the website to function and cannot be disabled through ordinary preference controls. Other cookies used for analytics, personalization, or advertising may be subject to consent or opt-out rights depending on where you reside.

You can manage cookies through your browser settings and, where available, through the privacy controls or cookie banner displayed on our website. Blocking certain cookies may affect the functionality of the Services.

5. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes and as permitted by applicable law.

These recipients may include:

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve the ecommerce platform, checkout, Shop Pay, Shop, fraud prevention tools, and other services used by Fnxdg.

Service Providers

We may disclose information to companies that provide services on our behalf, such as:

  • Payment processing

  • Order fulfillment

  • Shipping and logistics

  • Cloud storage

  • Website hosting

  • Data analytics

  • Fraud prevention

  • Information technology services

  • Customer support

  • Email delivery

  • Marketing and advertising services

These providers may process personal information only as necessary to provide their respective services or as otherwise permitted under their own applicable privacy notices and agreements.

Business and Advertising Partners

We may disclose certain information to business and advertising partners to provide marketing services, measure advertising performance, or present relevant advertisements.

Depending on applicable law, some disclosures for targeted or cross-context behavioral advertising may be considered a “sale” or “sharing” of personal information even when no money is exchanged.

Eligible customers can exercise applicable opt-out rights through our Your Privacy Choices page.

At Your Direction

We may disclose information when you request, authorize, or consent to the disclosure, including when necessary to ship products, use social media integrations, or connect with a third-party service.

Business Transfers and Legal Requirements

We may disclose personal information:

  • In connection with a merger, acquisition, financing, restructuring, bankruptcy, or sale of business assets

  • To comply with applicable laws or legal obligations

  • In response to subpoenas, court orders, warrants, or lawful government requests

  • To enforce our agreements and policies

  • To protect the rights, property, and safety of Fnxdg, our customers, or other parties

6. Relationship With Shopify

Shopify collects and processes personal information relating to your access to and use of the Services to provide and improve its platform and related services.

Information submitted through the Services may be transmitted to Shopify and to service providers located in countries other than the country in which you reside.

Fnxdg may use Shopify features that incorporate information obtained from your interactions with our store, Shopify, and other Shopify merchants. When Shopify processes personal information for its own purposes in connection with these features, Shopify is responsible for that processing and for applicable privacy rights requests.

For more information, review the Shopify Consumer Privacy Policy.

You can submit certain Shopify-related privacy requests through the Shopify Privacy Portal.

7. Targeted Advertising and Data Sharing Choices

Depending on where you reside, you may have the right to opt out of:

  • The sale of personal information

  • The sharing of personal information

  • Processing for targeted advertising

  • Certain profiling activities

You can submit an eligible opt-out request through our Your Privacy Choices page.

If you visit our website with the Global Privacy Control (“GPC”) preference signal enabled, we will process the signal as an opt-out request for the applicable browser or device where required by law.

If the signal can be associated with a Shopify customer account, the opt-out preference may also be applied to that account.

For information about Global Privacy Control, visit globalprivacycontrol.org.

Other than legally recognized preference signals such as GPC, Fnxdg does not currently respond to ordinary browser “Do Not Track” signals.

8. Third-Party Websites and Services

The Services may include links to websites or platforms operated by third parties.

If you visit a third-party website, application, payment provider, social media platform, or other external service, that third party’s privacy policy and terms will govern its collection and use of your information.

Fnxdg does not control and is not responsible for the privacy, security, accuracy, or content of unaffiliated third-party websites or services.

The inclusion of a link does not necessarily mean that Fnxdg endorses the applicable third party or its content.

9. Security of Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee that personal information will never be accessed, disclosed, altered, lost, or misused.

Do not send complete payment card numbers, card security codes, passwords, banking credentials, or other sensitive information through ordinary email or other unsecured communication channels.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide the Services

  • Complete and document transactions

  • Maintain customer accounts

  • Process returns, refunds, and disputes

  • Meet accounting, tax, and legal obligations

  • Prevent fraud and misuse

  • Resolve disputes

  • Enforce agreements and policies

The applicable retention period depends on factors such as the type of information, the reason it was collected, legal requirements, contractual obligations, and whether the information is needed to protect our legitimate business interests.

When information is no longer reasonably required, it may be deleted, anonymized, or retained only as permitted or required by law.

11. Children’s Privacy

The Services are not directed toward children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to Fnxdg, contact us using the information below so we can review and, where appropriate, delete the information.

We do not have actual knowledge that we sell or share, as those terms are defined under applicable privacy law, the personal information of individuals under 16 years of age.

12. Your Privacy Rights

Depending on where you reside and subject to applicable legal limitations, you may have some or all of the following rights:

  • Right to Access or Know: Request information about the personal information we maintain about you

  • Right to Delete: Request deletion of certain personal information

  • Right to Correct: Request correction of inaccurate personal information

  • Right to Data Portability: Request a copy of certain personal information in a portable format

  • Right to Opt Out: Opt out of certain sales, sharing, targeted advertising, or profiling activities

  • Right to Restrict Processing: Request that certain processing be limited

  • Right to Object: Object to certain uses of personal information

  • Right to Withdraw Consent: Withdraw consent where consent is the legal basis for processing

  • Right to Appeal: Appeal a decision concerning a privacy rights request where applicable

  • Right to Non-Discrimination: Exercise privacy rights without receiving unlawful discriminatory treatment

These rights are not absolute and may apply only in certain circumstances.

To submit a privacy request, contact hello@fnxdg.com or use the privacy controls made available through the Services.

We may need to verify your identity before completing a request. Verification information will be used only to confirm your identity and process the request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of authorization and may also ask you to verify your identity directly.

We will respond within the timeframe required by applicable law.

13. Communication Preferences

You can unsubscribe from promotional emails by using the unsubscribe link included in the applicable message.

Opting out of marketing communications does not prevent us from sending transactional or service-related communications, including:

  • Order confirmations

  • Shipping and delivery notices

  • Payment or refund updates

  • Security notifications

  • Responses to customer support requests

  • Important policy or account notices

14. International Data Transfers

Personal information may be transferred, stored, or processed outside the country in which you reside, including in countries where Shopify, its affiliates, and other service providers operate.

Where required, transfers from the European Economic Area, United Kingdom, or other applicable jurisdictions will be handled using recognized legal safeguards, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

15. Complaints

If you have a complaint about how Fnxdg handles personal information, contact us using the information below.

Depending on where you reside, you may have the right to appeal our response or submit a complaint to your local privacy or data protection authority.

Residents of the European Economic Area can find information about supervisory authorities through the European Data Protection Board.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, technologies, Services, legal requirements, or other operational reasons.

When we update this policy, we will post the revised version on our website and update the “Last Updated” date. We will provide any additional notice required by applicable law.

17. Contact Information

For questions about this Privacy Policy, our privacy practices, or a privacy rights request, contact us:

Store Name and Data Controller: Fnxdg
Website: www.fnxdg.com
Privacy and Customer Support Email: hello@fnxdg.com
Customer Support Phone: +1 734-986-7603

Business Contact Address:
Fnxdg
2821 Forest Park Blvd
Fort Worth, TX 76110
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed

We aim to respond to general customer inquiries within 1–2 business days. Privacy rights requests will be handled within the timeframe required by applicable law.