Refund policy

At Fnxdg, we want customers to understand the return and refund process before making a purchase. This Return and Refund Policy explains return eligibility, the return window, exchanges, return shipping costs, refund processing, and how to request assistance.

This policy applies to eligible orders purchased through www.fnxdg.com and delivered within the United States.

1. Returns We Accept

Fnxdg accepts eligible returns for both:

  • Defective, damaged, or incorrect products
  • Non-defective products, including returns due to size, color, style preference, ordering the wrong item, or changing your mind

All returns must meet the eligibility requirements and deadlines described in this policy.

2. 30-Day Return Window

You have 30 calendar days after the date your order is delivered to request a return or exchange.

To start a return, contact us at hello@fnxdg.com within the 30-day return window.

Return requests submitted after the 30-day period are generally not eligible for approval.

3. Return Eligibility and Product Condition

We accept returns of new products only.

To qualify for a return or exchange, the item must be:

  • Unworn and unused
  • Unwashed
  • Unaltered
  • In the same condition in which it was received
  • Returned with all original tags attached
  • Returned in its original packaging
  • Accompanied by valid proof of purchase, such as the order number or order confirmation

Items showing signs of wear, use, washing, damage caused after delivery, alteration, stains, odors, removed tags, or missing original packaging may be refused.

4. How to Request a Return

To request a return, email hello@fnxdg.com before sending the item.

Please include:

  • Your full name
  • Your order number
  • The email address used at checkout
  • The item you want to return
  • The reason for the return
  • Whether you are requesting a refund or exchange
  • Clear photographs if the item arrived damaged, defective, or incorrect

After reviewing your request, our customer support team will provide return authorization and the applicable mailing instructions.

Do not send a return before receiving instructions from Fnxdg. Unauthorized returns or packages mailed to an incorrect address may not be accepted or processed.

5. Return Method

Returns are accepted by mail only.

Fnxdg does not currently accept returns at a physical retail store or public drop-off location.

Customers must mail the return using the instructions provided by our customer support team. We strongly recommend using a trackable shipping service and keeping the shipping receipt and tracking number until the return and refund have been completed.

Fnxdg is not responsible for a return package that is lost, misdirected, or damaged while being mailed back.

6. Return Labels and Shipping Costs

The customer is responsible for obtaining the return shipping label and paying the return shipping cost.

Fnxdg does not provide prepaid return labels under this standard return policy. Return shipping charges are paid directly by the customer to the selected shipping carrier and are not deducted as a restocking fee.

This customer-responsibility rule applies to both defective and non-defective product returns. Please contact us before mailing a damaged, defective, or incorrect item so we can review the issue and provide the correct return instructions.

Shipping fees paid directly to a return carrier are not refundable by Fnxdg.

7. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, or different from the item ordered, contact us as soon as possible and within the 30-day return window.

Include your order number and clear photographs showing:

  • The complete item
  • The damaged, defective, or incorrect area
  • The product label or packaging
  • The shipping package, if it was damaged during delivery

After reviewing the information, we will provide the applicable return instructions and assist with an eligible refund or exchange.

Damage resulting from wear, misuse, washing, alteration, improper care, or accidental damage after delivery is not considered a product defect.

8. Exchanges

Fnxdg accepts exchanges for eligible items requested within 30 days after delivery.

Exchange items must satisfy the same new-condition requirements that apply to returns. Exchanges are completed by mail and are subject to product and size availability.

To request an exchange, contact hello@fnxdg.com and provide your order number, the item being returned, and the requested replacement item or size.

The customer is responsible for obtaining and paying for the shipping label used to return the original item.

After the returned item is received and inspected:

  • An approved exchange will be processed if the requested replacement is available
  • Any applicable price difference must be paid before the replacement is processed
  • If the requested replacement is unavailable, we will contact you to arrange an alternative or issue a refund to the original payment method

Do not mail an exchange without first receiving instructions from our customer support team.

9. Return Inspection

After the return is delivered to the designated return location, it will be inspected to confirm that it meets this policy.

We will notify you by email whether the return has been approved or declined.

If the return is declined because it does not meet the eligibility requirements, we will contact you regarding the available next steps. Any cost required to mail an ineligible item back to the customer remains the customer’s responsibility.

10. Refunds

If your return is approved, Fnxdg will process the refund to the original payment method within 3 business days after the returned item has been received, inspected, and approved.

After we process the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. This additional posting time is controlled by the financial institution and is not part of Fnxdg’s internal three-business-day processing period.

If more than 3 business days have passed since your return was approved and you have not received confirmation that the refund was processed, contact us at hello@fnxdg.com.

11. Original Shipping Charges

If an original shipping charge was paid during checkout, that charge is generally non-refundable.

Only the amount approved for the returned merchandise and any applicable taxes will be refunded unless otherwise required by law or confirmed by Fnxdg in writing.

12. Restocking Fees

Fnxdg does not charge a restocking fee for eligible returns.

Customers remain responsible for return shipping costs as described in Section 6. Return shipping costs are separate from restocking fees.

13. Return Address

The return destination may differ from the business contact address listed on our website.

Please contact hello@fnxdg.com and obtain return authorization and the correct mailing instructions before returning any item.

Do not send returns to the business contact address below unless our customer support team specifically instructs you to do so.

Packages sent without authorization or to an incorrect address may not be accepted or processed.

14. Contact Information

For questions about returns, refunds, damaged products, or exchanges, contact us:

Store Name: Fnxdg
Website: www.fnxdg.com
Customer Support Email: hello@fnxdg.com
Customer Support Phone: +1 734-986-7603

Business Contact Address:
2821 Forest Park Blvd
Fort Worth, TX 76110
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed

We aim to respond within 1–2 business days. Messages received outside our support hours will be reviewed on the next business day.